• Lead and manage Major incident scenarios for Application and Infrastructure
• Experience with 24/7 mission critical, high transaction volume environments
• Board and Executive level reporting, analysis and presentation

Organisation:

Work with on of the worlds most prestigious financial services based in Australia. They provide a wide range of services including listings, trading, clearing, and settlement for equities, derivatives, and fixed income products. The offer innovative and technology-driven solutions to investors, companies, and market participants. They operate in a hybrid environment with 3 days in their Sydney CBD 2000 office.

Role:

As the ITOM continuity manager, you will be a part of the Technical Service Owner Community of Practice. You will be leading major incident scenarios and management for critical applications, infrastructure and data bases. Key responsibilities:

• Set-up and communicate policies, procedures and responsibilities involved with IT service continuity
• Manage IT service continuity process relating to ensuring system backs and system restoration testing
• Pro-active incident scenario planning including executing regular "fire drills"
• Identify, lead and deliver improvements in the IT service ownership framework
• Board and Executive level reporting, analysis and presentation

You will have:

• Experience in managing major incidents from a business and customer impact perspective
• Must have experience working in 24/7 mission critical environments
• Experience implementing proactive incident recovery procedure including restoration plans
• Understanding of financial markets in relation to risk and compliance requirements
• Critical review to ensure standards are met and continuous improvements opportunities are identified and service acceptance requirements are met
• Facilitate and lead communities of practice workshops to uplift, mature and optimise capabilities
• Deep understanding of ITSM, ITOM, ITIL or COBIT
• Strong IT related risk management including 3 lines of defence
• Service Now experience highly advantageous