A personable Technical Writer with experience in supporting IT initiatives is required for a client in the Financial Services industry. Based in Brisbane office with a hybrid working week. You will join technology team supporting them in the development, reviewing, editing, organization and management of technical documentation. Working closely with Technical SMEs to improve technical documentation.

Your responsibilities

• Develop and maintain technical documentation including user manuals, system guides, handover documents, operation and maintenance books, and API documentation.
• Work closely with developers, business analysts, and product managers to gather information and create accurate, detailed content. As well as educating them and provide initiative to take ownership of the documents.
• Simplify complex technical processes and system workflows for a non-technical audience.
• Ensure all documents meet the company's standards for consistency, clarity, and accuracy.
• Continuously improve documentation based on feedback from internal stakeholders and end-users.
• Support the creation of internal knowledge bases and FAQs for team use.
• Facilitate workshops and promote collaboration .
• Train staff on documentation process and best practice.

Required Skills & Qualifications:

• Proven experience as a Technical Writer, ideally within the financial services or technology sectors. Proven ability to create documents procedures, manuals, process flows and business procedures.
• Experience as a Process Analyst is highly regarded.
• Strong understanding of technology products, systems, and services.
• Ability to create clear, concise, and well-structured documentation.
• Excellent communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Familiarity with documentation tools such as Confluence and Jira. Experience with Google Docs Content Management System application.
• Attention to detail and well organised.

Thank you for your interest. Due to in office attendance requirements, please note that we are only able to proceed with those who are based in Brisbane area with full working rights. Please apply directly or for a quicker response, contact Tran Trinh through LinkedIn