CRM Business Analyst - Healthcare

• Healthcare CRM project within Gold coast
• Previous Salesforce experience highly advantageous
• $800-$850 P/D | 6-month contract | 3 days on-site Gold coast CBD

Role:

Join an established Salesforce partner on a new healthcare project within the Gold Coast. This is an initial 6month contract to begin with. The ideal candidates will be an experience BA with a strong background in the healthcare. If you have deep understanding of healthcare processes, coupled with hands-on experience in CRM implementation this would be perfect. This role is critical in bridging the gap between business needs and technical solutions, ensuring the successful delivery of a CRM platform.

Responsibilities:

• Provide input to project estimates specific to declarative aspects of system design.
• Facilitate workshops and conduct requirements-gathering sessions, reviewing existing processes, systems, and documentation.
• Document as-is business processes and pain points, and design to-be processes that address these pain points.
• Translate business requirements into user stories.
• Identify and document use cases and test scripts tailored to user requirements.
• Develop and facilitate Train-the-Trainer sessions.

You will have:

• 5+ years of experience Business Analyst experience
• Experience within Healthcare Domain is required
• Extensive experience in the analysis, design, and development of medium to large CRM , systems or similar enterprise applications.
• Proven consulting and implementation expertise in translating business requirements into actionable business solutions.
• Strong executive presentation, written, and oral communication skills.
• Ability to explain complex procedures to colleagues and clients.
• Experience fostering team environments and delivering successful outcomes.